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Palabra Live app terms of service

Version 0.7 (draft), 8 September 2026.

1. General provisions and definitions

1. These terms set out the rules for using the Palabra Live mobile app (the “App”) and the related cloud services (the “Service”).
2. Provider: DawidWeb, [full company name, address, NIP, REGON — to be completed], e-mail: kontakt@dawidweb.com (“we”).
3. User: a natural person who has installed the App and accepted these terms. Consumer: a User acting for purposes unrelated to a business activity.
4. Other Party: the person the User is speaking to through the App (by telephone or face to face).
5. Minutes: prepaid time for using the translation, bought in packages.
6. Territorial scope: the Service is offered to users present in Poland and in Germany. The German, English and Ukrainian versions serve people living in those countries and do not constitute directing the Service to any other country. The Polish version of these terms is the binding one.

2. What the Service is

1. The App translates a live conversation between two languages (currently: Polish, German, English, Ukrainian) in two modes: a telephone conversation (the App connects to the Other Party’s phone number through the operator Twilio) and a face-to-face conversation (one phone, two people).
2. The translation is done by artificial intelligence (providers — point 6). The voice the Other Party hears is a synthetic voice, not a recording of the User’s voice.
3. The App does not record conversations and does not save their content. Audio is processed as a stream and disappears when the conversation ends. The translated text shown on screen exists only until the conversation is closed.
4. The App does not support emergency calls (112, 110, 911 or any other emergency numbers). In an emergency, use an ordinary phone.
5. Automatic translation may contain errors. The Service does not replace a sworn or professional interpreter. Do not rely on it alone in medical, legal, financial or official matters.
6. Translation providers and choice of engine. The translation is carried out by one of four providers: OpenAI, Palabra.ai, DeepL Voice (DeepL SE, Germany) or Google Gemini Live (Google LLC, USA). The Provider chooses the supplier for a given translation direction on the basis of quality and latency measurements — the User does not choose the supplier in the App. We do not move a conversation to another supplier once it has started: the engine chosen at the start runs it to the end, or the conversation is rejected with an error message. The list of suppliers, countries and legal bases for data transfers is in the Privacy policy; a change to the list of suppliers is a change to these terms within the meaning of point 14.
7. The number the Other Party sees (pilot phase). Palabra Live does not yet have its own telephone number. Outgoing calls are placed from a verified private number belonging to the Provider’s owner. In practice this means that: (a) the Other Party sees that number on their display, not a Palabra Live number; (b) if the Other Party calls back, the call will reach the Provider’s owner, not the User who made the call; (c) the Provider’s owner may in this way learn the Other Party’s number outside the App. The User acknowledges this by accepting these terms, and tells the Other Party about it where the situation calls for it (for example, when the Other Party is going to call back). Once a German or Polish number has been bought for Palabra Live, calls will be placed from that number, and the Provider will announce the change in the manner set out in point 14.
8. The AI announcement is on by default. The App provides a switch to turn it off before the conversation. Turning off the spoken announcement does not turn off speech processing by providers or the information about synthetic speech. The duty to tell the Other Party that they are speaking with an artificial intelligence system remains with the Provider of that system (Article 50(1) of the AI Act). Turning off the announcement does not transfer that duty to a User who is a consumer.
9. Call history in the App. The “Recents” tab keeps a log of the User’s calls on their phone: up to 50 entries, none older than 30 days. One entry is the Other Party’s number (or, for a face-to-face conversation, the entry “Live conversation”), the direction of the call, the language pair, the date and time it started, the length and the amount. The App does not store conversation content in the history and does not send the history to the Provider’s server — that data stays in the App’s private storage on the User’s phone. The history disappears in full once the “Delete my data now” button is used (point 12); the User can also delete a single entry (“Remove from history” after a long press on the row) or clear the whole history (“Clear history” above the list, “Clear call history” under Settings → Privacy). The history is stored encrypted (AES-256-GCM under a key from the Android Keystore). Details in the Privacy policy.

Incoming calls are currently unavailable. The description of their data and number lists applies to that feature after it is made available. It does not mean that calls can currently be received in or forwarded to the App.

3. Technical requirements

1. A phone running Android 8.0 or later, a microphone, and internet access (Wi-Fi or LTE/5G recommended).
2. The App needs microphone permission. Contacts permission is optional and is used only to filter incoming calls. The App sends the numbers on the “allowed / blocked” lists to our server in plain form; the server stores only their irreversible cryptographic digests and does not keep the numbers themselves (details in the Privacy policy).
3. The Provider may require the App to be updated to the latest version for security reasons.
4. Checking for updates. The App asks the Provider’s server whether a newer version exists. With such a request, only the following leave the phone: the current App version code, the update channel (“stable” or “beta”) and the device credential, from which the server reads a random device identifier; the server also sees the IP address, as it does with any internet connection. The App does not send the phone model, the IMEI number, the list of installed apps or any conversation data. If an update is available, the App downloads the installation file from the Provider’s server and checks its SHA-256 checksum before installing it.

4. Conclusion of the contract, account and device

1. The contract for the supply of services by electronic means is concluded when these terms are accepted in the App (the “Before you start” screen). These terms are available free of charge at this address in a form that allows them to be downloaded and saved.
2. The App assigns a random identifier to the device. In the current pilot phase, access is activated with an access code received from the Provider.
3. The Service may be used by adults.
4. The User may not share access with third parties in a way that conflicts with these terms, and may not use the App for unlawful purposes.

5. Minutes, prices and payments

1. Using the translation requires Minutes. In the pilot phase, Minutes are granted free of charge within a set limit, accounted for monthly.
2. Once sales start, the current packages and prices (gross, including VAT) will be visible in the App before purchase. Purchases in the App downloaded from Google Play are handled by Google Commerce Limited (Dublin) as the seller of digital content, under the Google Play Terms of Service. Invoices and receipts are issued by Google.
3. Minutes are charged for the duration of a connected conversation, to the nearest [billing unit — to be completed]. An unanswered call does not use up Minutes.
4. Minutes are valid for [validity period — to be completed] from purchase, after which they expire. Minutes cannot be exchanged for cash or transferred to another account.
5. Business customers may settle payments under a separate contract and an invoice from the Provider.
6. Pilot phase — no charges. Until further notice the Service runs in a pilot phase: access is activated with a code received from the Provider, Minutes are granted free of charge within a set limit and are not offered for sale. In this phase the Provider charges the User nothing, and points 1–4 above apply only from the day sales start, which the Provider will announce in the manner set out in point 14. Using up the limit or ending the pilot may mean the Service stops — in the pilot phase this gives no right to a refund or to compensation, because the Service is supplied free of charge; this does not exclude any liability of the Provider that the law does not allow to be excluded.

6. Right of withdrawal and refunds

1. A Consumer has the right to withdraw from a distance contract within 14 days without giving a reason — subject to point 2.
2. Minutes are digital content not supplied on a tangible medium. If a Consumer asks to start using the Minutes before the 14 days are up and confirms that they know they thereby lose the right of withdrawal, that right expires the moment use begins (Article 38(13) of the ustawa o prawach konsumenta (Polish Consumer Rights Act); in Germany § 356(5) BGB (German Civil Code)). The App asks about this the first time purchased Minutes are used.
3. Refunds for purchases in Google Play are handled by Google under the Google Play Refund Policy. A complaint can also be made to us (point 10).
4. Withdrawal from the contract for using the App alone (without purchases) is possible at any time by uninstalling the App and asking for the data to be deleted (point 12).

7. The User’s duties towards the Other Party

1. The User is responsible for making sure that using the translation complies with the law of the country where they and the Other Party are.
2. The User tells the Other Party that the conversation is translated automatically by artificial intelligence and that they hear a synthetic voice. When the announcement is enabled, the App also plays a notice in the Other Party’s language (point 2, sub-point 8). The User’s duty is supplementary and does not replace the Provider’s duty under Article 50(1) of the AI Act.
3. If the Other Party does not agree to translation by artificial intelligence, the User stops using the App for that conversation.
4. The App must not be used for harassment, fraud, impersonating other people, sending unsolicited commercial messages, or for any unlawful content.

8. Synthetic voice and voice cloning

1. In the basic version the Other Party hears a standard synthetic voice matched to the speaker’s gender, without copying the voice of any particular person.
2. The own voice feature uses ElevenLabs and requires separate, explicit consent. You can record or import a sample of your own voice only. The Other Party hears a generated voice similar to yours. You can use the standard voice without creating a voice clone.

9. Availability and liability

1. The Service depends on external suppliers (the telephone operator, the artificial intelligence supplier, the cloud supplier). Technical breaks can happen; we announce planned ones in the App.
2. We are not liable for the effects of translation errors, for call quality on the Other Party’s side, or for the content of conversations. Towards Consumers, liability is limited only as far as the law allows.
3. We may block access in the event of a breach of these terms, abuse (for example mass calling) or at the request of the authorities. We tell you about a block and give the reason, unless the law forbids it.
4. Pilot phase — no assured availability. In the pilot phase (point 5, sub-point 6) the Service is made available as it is, for testing purposes. We make no commitment as to availability or response times, we do not undertake that it will run without interruption, and we may at any time — including without notice — switch the Service off, change the translation supplier, reduce the limits or end the pilot. Breaks, delays and translation errors are to be expected in this phase. Do not rely on the Service in urgent matters; the App does not support emergency calls (point 2, sub-point 4). This provision does not limit any Consumer rights arising from mandatory legal provisions.

10. Complaints

1. We accept complaints at kontakt@dawidweb.com or through the “Report a problem” card in the App. Please give: a description of the problem, the date and time, and the App version.
2. We reply within 14 days of receiving the complaint. No reply within that period means a Consumer’s complaint is upheld.
3. Complaints about payments in Google Play can also be sent to Google.

11. Ban on supplying unlawful content

The User may not use the App to supply content of an unlawful nature (Article 8(3)(2)(b) of the ustawa o świadczeniu usług drogą elektroniczną (Polish Act on Providing Services by Electronic Means)).

12. Termination of the contract and deletion of data

1. The User may terminate the contract at any time. There are two routes: (a) the “Delete my data now” button in Settings → Privacy — it has worked since App version 0.10.0 and starts the erasure at once, without waiting for a request to be handled by hand and without the 14-day period in point 2 below; the same screen offers viewing and copying the device identifier; (b) a request to delete the data sent to kontakt@dawidweb.com — for people who no longer have the App, and for every other request; to find the data linked to a particular phone, we need the device identifier or the e-mail address the pilot access code was sent to; the date and approximate time of the last conversation is also enough. The “Download my data” button and the /usun-dane page are still being prepared, and these terms do not promise a route that does not exist.
2. We act on a request under point 1(b) within 14 days (the GDPR allows a month for this). Deleting the data erases the device record, problem reports and App events and, once the server confirms, also what the phone holds: the device credential, the call history (point 2(9); a separate step of that erasure), the recently dialled numbers and the local call settings. Records required by tax law (call costs and monthly totals), and evidence of administrative actions, stay in anonymised form: we replace the device and user identifier with an irreversible marker, we replace the e-mail address, and the account is given the status “deleted”. Details in the Privacy policy.
3. Deletion does not cover records kept by our suppliers that we have no technical access to: the call log of the operator Twilio (numbers and times, 13 months), OpenAI abuse logs (up to 30 days), temporary copies of content at DeepL in the event of an error (up to 72 hours), abuse-detection logs at Google (period not stated by the supplier) and technical server logs at Cloudflare (in the order of a few days). This data expires by itself after those periods. For the device credential, what remains after erasure is a tombstone: a digest of the device credential and two timestamps, with no device identifier, kept for 30 days in order to confirm the erasure and to reject credentials issued before it.
4. Unused Minutes are forfeited, unless the law provides otherwise.
5. We may terminate the contract with 30 days’ notice (for example if the Service ends) — with a proportionate refund of the value of unused Minutes.

13. Personal data

The rules for processing data are described in the Privacy policy. It is part of the information given when the contract is concluded, but it is not part of these terms.

14. Changes to these terms, governing law, disputes

1. We announce changes to these terms in the App at least 14 days in advance. Not accepting them means the contract can be terminated at no cost; changes do not worsen the conditions of Minutes already bought.
2. The governing law is Polish law. A Consumer keeps the protection arising from the mandatory provisions of their country of residence — with the scope described in point 1(6) that is Polish or German law. Naming these two countries describes the scope of the Service and does not limit the protection a Consumer has by law.
3. A Consumer may use out-of-court dispute resolution: in Poland — the Trade Inspection and consumer ombudsmen (list: uokik.gov.pl). The European Commission’s ODR platform was closed on 20 July 2025, so we do not give a link to it.
4. These terms apply from [entry into force date — to be completed]. Version: 0.7 (draft, 8 September 2026; previous: 0.5 of 6 September 2026, 0.4 of 6 September 2026, 0.3 of 6 September 2026, 0.2 of 6 September 2026, 0.1 of 5 September 2026).